Refund and Returns Policy
No Return Policy
At Ruveri Jewel, we take great pride in the quality and craftsmanship of our jewelry. Please note that all sales are final. Once a purchase has been completed, we are unable to accept returns or issue refunds. We kindly encourage our valued customers to carefully review their selections prior to completing the transaction.
For any questions regarding product details before purchase, our team will be delighted to assist you.
Return Policy – Open Box Video Requirement
To ensure the authenticity and condition of returned items, we require customers to provide a complete, unedited video recording of the package being opened at the time of delivery.
- The video must clearly show the unopened package, the unsealing process, and the condition of the item upon opening.
- Returns will only be considered if the video evidence is provided and the item is shown to be damaged, defective, or incorrect.
- Without a valid unboxing video, we regret that we cannot accept any return, exchange, or refund requests.
We kindly ask customers to follow this procedure to help us serve you better and resolve any concerns promptly.
Size Exchange Policy (Within 7 Days)
We understand that jewelry sizing can sometimes be tricky. If the jewelry you ordered does not fit, we are happy to offer a one-time size exchange within 7 days of delivery under the following conditions:
- The jewelry must be unused, unworn, and in its original condition.
- Customers must provide the original packaging and invoice.
- The unboxing video requirement still applies to verify the item’s condition upon receipt.
- Customers will be responsible for two-way shipping costs for the size exchange.
- Custom-made or personalized jewelry may not be eligible for size exchange.
We kindly ask customers to follow this procedure to help us serve you better and resolve any concerns promptly.
